Terms of Use

EMO is provided by EMO Software Oy, a company based in Helsinki, Finland.

These terms apply to the EMO platform, including MyEMO, its web and mobile applications, and related services.

By creating an account or using EMO, you agree to these terms. If you use EMO on behalf of an organization, you confirm that you are authorized to do so.

If your organization has a separate written Enterprise agreement with us, that agreement takes priority where its terms differ.

Your EMO account is personal to you. Keep your login credentials secure and do not share them with others.

You are responsible for activity carried out through your account, except where caused by our failure to meet our legal obligations.

EMO allows users to participate in organizations and projects. Organization administrators are responsible for managing their members, permissions and subscriptions.

Your personal EMO identity remains yours. Content created within an organization's workspace is controlled by that organization, subject to applicable law and individual rights.

We may set reasonable usage, storage, user and feature limits according to the applicable plan.

EMO offers free and paid plans, as well as prepaid AI credits.

Current prices, included features, credit allowances, billing periods and applicable taxes are displayed before purchase.

• Paid subscriptions are charged in advance for the applicable billing period.
• Additional credits must generally be purchased before use.
• Online purchases made directly with EMO are processed through Stripe.
• Enterprise customers may be invoiced under a separate written agreement.

Subscriptions renew automatically only where this is clearly disclosed and accepted during purchase. You may cancel recurring subscriptions before the next renewal. Cancellation normally takes effect at the end of the paid billing period.

If a paid subscription expires and is not renewed within 30 days, the account or organization may be moved to the free plan. Free-plan limits will then apply, including limits on users, functionality and storage.

A downgrade does not itself invalidate separately purchased credits that remain within their original validity period.

We may change prices for future purchases or billing periods with appropriate advance notice. Price changes do not retroactively affect completed credit purchases.

Certain EMO features, such as AI processing, transcription, document analysis and content generation, consume credits.

The applicable credit costs are shown in the service or its pricing information.

Credit validity

• Credits included in an Individual monthly plan remain available during the period in which they are granted and the following monthly billing period. Any remaining credits then expire.
• Other purchased, promotional or separately allocated credits expire 12 months after they are issued, unless a different period is clearly disclosed or required by law or an applicable app store's rules.
• Credits are not money, cannot be exchanged for cash, and are generally non-transferable.
• Credits are non-refundable except where required by applicable law.

If you have authorized usage beyond your prepaid balance, we may charge for that additional usage at the rates disclosed to you. We will not impose unauthorized extra charges solely because of a technical billing error.

We may correct incorrect credit balances or usage calculations and will correct any resulting improper charges.

You retain your rights to the documents, photos, recordings, tasks, reports and other content you upload or create in EMO.

You grant EMO the limited rights needed to store, process, transmit and otherwise handle this content to provide, secure and maintain the service, including through authorized service providers.

We do not acquire ownership of your content simply because you use EMO.

You are responsible for ensuring that you have the necessary rights and permissions to upload and process your content, including any personal information relating to other people.

To the extent permitted by applicable law, you may use and retain the AI-generated outputs produced for you through EMO.

EMO uses artificial intelligence to help users organize work, analyze information and create useful outputs.

AI-generated content may occasionally be incorrect, incomplete or misleading.

You are responsible for reviewing outputs before relying on them, particularly when they concern safety, contractual obligations, costs, regulatory compliance or other important decisions.

EMO does not replace qualified professional judgment, human supervision or legally required inspections and approvals.

We do not guarantee that AI-generated content is accurate, unique or suitable for every intended purpose.

EMO Software Oy and its licensors retain all rights to the EMO platform, including its software, source code, design, technology, trademarks and underlying intellectual property.

We grant you a limited, non-exclusive, non-transferable right to use EMO while your account is authorized and these terms are followed.

This does not grant you ownership of the software, access to its source code, a right to copy or redistribute the service, or any control over its development or future features.

You may not reverse-engineer, reproduce, resell or misuse EMO except where applicable law expressly permits.

We retain full control over our product roadmap, technology choices and development priorities.

EMO is a continuously evolving service.

We may add, improve, modify, replace or discontinue features, integrations, technology and plan limits for legitimate reasons, including product development, technical changes, security, legal requirements and changes in operating costs or third-party services.

We may also update these terms and our pricing.

Where changes materially and negatively affect an existing paid service, we will provide appropriate advance notice and any termination or refund rights required by applicable law.

Material changes to consumer terms will normally be communicated at least 30 days in advance where required.

Nothing in these terms removes your mandatory consumer rights.

Please use EMO lawfully and responsibly.

You must not use EMO to distribute unlawful material, infringe others' rights, access data without authorization, interfere with the service, introduce malicious software or deliberately bypass technical, security or usage restrictions.

Automated access, scraping, resale or integrations that place unreasonable loads on EMO require our permission.

We may restrict or suspend accounts involved in abuse, security threats, fraud or material violations of these terms.

We may change, limit or discontinue free-plan features and allowances, subject to applicable law.

We may close free accounts that have remained inactive for 12 consecutive months.

Before permanently closing an account due to inactivity, we will normally send a warning to its registered email address at least 30 days in advance, giving the user an opportunity to reactivate the account or retrieve their content.

We will not delete an organization's active business content merely because an individual member's personal account is inactive.

We process personal information as described in our App Privacy Policy and Privacy Policy.

For business customers, additional data processing terms may apply where EMO processes personal data on the organization's behalf.

You may request access to or export of your content, subject to applicable law and technical requirements.

Where EU data portability and cloud switching rules apply, EMO will support the export of eligible customer data in a structured, commonly used, machine-readable format.

Exportable customer data includes, where applicable, customer-created projects, tasks, sessions, notes, reports, uploaded files, attachments and related workspace records. Proprietary source code, AI models, internal security information and other lawfully excluded internal technology are not included.

Applicable statutory switching, transition, retrieval and deletion rights remain available, including the required post-transition data retrieval period.

You may close your account. Account closure or termination may result in deletion of content following any applicable export or retention period, except where retention is required or permitted by law.

We aim to provide a reliable and secure service but cannot guarantee uninterrupted or error-free availability.

Maintenance, technical issues, security incidents and third-party service disruptions may occasionally affect access or functionality.

Unless separately agreed in writing, EMO does not provide a guaranteed service level agreement (SLA).

We may temporarily restrict access where reasonably necessary for security, maintenance, non-payment or preventing misuse.

You may stop using EMO or request account closure at any time.

Ending a paid subscription does not automatically delete your account. Your access may continue under the free plan, subject to its limits.

We may terminate accounts for serious violations, unlawful use or other legitimate reasons. Where appropriate, we will provide advance notice and an opportunity to retrieve content.

Any refund or compensation required by applicable law will be respected.

EMO is provided with reasonable care and professional diligence.

To the extent permitted by law, we are not responsible for indirect losses, lost profits or business opportunities, or decisions made solely in reliance on unverified AI-generated outputs.

For business customers, our total contractual liability is limited to the greater of EUR 100 or the amounts paid to EMO during the 12 months preceding the event giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for intentional misconduct or other non-excludable obligations.

Consumers retain all mandatory rights and remedies under applicable consumer protection laws.

These terms are governed by the laws of Finland.

For business customers, disputes will be resolved by the competent courts of Helsinki, Finland, unless otherwise agreed or required by law.

Consumers retain any mandatory protections and rights to bring proceedings in a competent court available to them under applicable law.

We encourage you to contact us first so we can try to resolve any issue directly.

EMO Software Oy
Helsinki, Finland
Email: mika.ketola@emosoftware.fi
Website: https://emosoftware.fi

These terms apply from their effective publication date and replace previous general terms for new use, subject to applicable law and existing agreements.